Voice Recording of Telephone Calls
Stour Surgery uses the telephone systems of the surgery to communicate with patients to a high degree. For medical legal reasons we record all telephone calls to and from the surgery. To protect the privacy of any call and the confidentiality of information only the four partners, Dr Coupe, Dr Klein, Dr Carey and Dr Jenkinson, together with the practice manager and assistant manager will be able to access the recordings for the previous 6 months.
Access to the recordings will only be made when there is a specific training need and are not for the benefit of patients. Should any message need to be accessed then it will only take place when there are two of the above people in agreement as to the need to access the message.
A written record of the access will be kept. It is envisaged that it would be extremely rare that there will be any need to listen retrospectively to any call and we wish to reassure all our patients that this will occur only when there is a specific training need. If any patient has queries please contact the practice manager, Claire Brooks.