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What is the Friends & Family Test?

Would you recommend your GP surgery?

The Friends and Family Test

The friends and family test is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is not a traditional survey. It is a continuous loop between patients and practices.

From 1 December 2014, if you visit your GP practice you will be asked about whether or not you would recommend your GP surgery to your family and friends, if they need similar treatment or care.

How does it work?

When you visit your GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:
“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”

You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'. 

You will also be invited to tell us: If we could change one thing about your care or treatment to improve your experience, what would it be?

Your response is anonymous and you will be able to post the postcard in a ballot box in your GP practice reception on your way out of the surgery.

If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.

The Friends and Family Test results will be published on the NHS Choices website.

How will the results be used?

The information will give your GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients. 

The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.

For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily

Does will this replace the NHS complaints procedure or other forms of feedback?

No, this will not replace the current NHS complaints procedure or other forms of feedback. Hospitals and other service providers will continue to use their own ways of gathering feedback in addition to the NHS friends and family test.

 Please click on the Friends and Family Test icon below if you would like to give your feedback.



 
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