We are sorry but we are unable to deal with or respond to any request for appointments or problem regarding a medical matter via email. Extenuating circumstances should be discussed and agreed with your GP. Please telephone the surgery on 01202 464500 where we will be happy to help you.
We aim to provide our patients with appointments with their doctor with the minimum of delay.
We ask that you contact the Surgery on 01202 464500 and provide us with a telephone number where you can be contacted at a particular time. When your doctor is next at the Surgery he or she will telephone you and discuss the matter. It may be appropriate for advice to be given or for you to see another professional or have a test first in order to make the entire procedure more effective. Find out more about our appointment system on the Stour Access System page.
If an appointment is needed, this will be agreed by the doctor within a very short time and we aim to see you within 48 hours. Obviously there are times when your doctor may be away from the Surgery or on holiday. If the matter is not urgent, you are asked to wait for him or her to contact you as above.
If the matter cannot wait, you may be contacted by another doctor or locum doctor, or be advised to come to the Open Surgery, which is Nurse led and held each weekday.