Friends & Family Test

Would you recommend your GP surgery?

The Friends and Family Test

The friends and family test is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is not a traditional survey. It is a continuous loop between patients and practices.

When you visit your GP practice you will be asked about whether or not you would recommend your GP surgery to your family and friends, if they need similar treatment or care.

How does it work?

When you visit your GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:


“Thinking about your GP Practice, overall how was your experience of our service?”

You will be asked to choose one of six options, ranging from 'Very Good' to 'Very Poor'. 

You will also be asked: "Please can you tell us why you gave that response?"

Your response is anonymous and you will be able to post the postcard in a ballot box in your GP practice reception on your way out of the surgery. This survey will also be sent via text message following an appointment at the surgery. 

If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.

How will the results be used?

The information will give your GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients. 

For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily

Does will this replace the NHS complaints procedure or other forms of feedback?

No, this will not replace the current NHS complaints procedure or other forms of feedback. Hospitals and other service providers will continue to use their own ways of gathering feedback in addition to the NHS friends and family test.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website