PATIENT ADVICE & GUIDANCE
Please find attached the latest guidance for the Wuhan Coronavirus.
Guidance - Wuhan Coronavirus.pdf
A CHANGE TO THE WAY WE PROCESS PRESCRIPTIONS
Electronic Prescription Service Phase 4
DO YOU GET YOUR PRESCRIPTIONS SENT ELECTRONICALLY TO A LOCAL PHARMACY?
From the 22nd January all prescriptions will be processed electronically directly to a chemist of your choice.
If you normally collect your prescriptions from the surgery, please advise us which chemist you would like us to send your future prescriptions to.
Sadly, we are saying goodbye to Dr de Silva and Dr Jones in the coming weeks. We have been working hard to recruit new GP’s since January this year but unfortunately, as you will all be aware, the NHS is facing a national GP recruitment crisis, which we now find ourselves victims of.
Our GPs are working 12 hours a day to keep on top of our NHS contractual requirements. We therefore politely ask all our patients to be more mindful of contacting your GP at this time. Our receptionists/nurses may sign post you to alternative options, such as the local pharmacist, e-Consult, Help & Care (www.helpandcare.org.uk) and Livewell Dorset (www.livewelldorset.co.uk).
Please allow 48 hours for your prescription requests to be processed.
Open Surgery is a walk-in clinic available Monday – Friday. Please book in at reception from 8.30am, last check in will be at 10.15am. This clinic is for acute problems or minor injuries. We are not able to see or deal with anything that is routine or on-going, prescription requests, vaccinations, BP checks etc.
We will continue to prioritise the work we do as NHS service providers, therefore, private work, medical reports, claim forms, letters etc may take up to 6 weeks to complete.
Patients registered with Dr de Silva or Dr Jones.
Whilst we will continue to work on recruiting new GPs you will be cared for by one of our locum GP’s. Once we have our new GP’s onboard your registration will be transferred to one of the new GP’s. We will be unable to accept a change of GP request until further notice.
We are sorry for any inconvenience this may cause but would like to re-assure you we are working hard to solve the situation.
Thank you for your co-operation.
Dr Christine De Silva will be leaving the practice from September 2019
I wish to inform you that I will be stepping down as a GP at Stour Surgery from September 2019. I have thoroughly enjoyed my time here at Stour, working alongside an amazing multidisciplinary team. However I have felt for some time that I needed to step back and spend more time with my family, and as such have come to this difficult decision. I will miss looking after your families and I want to thank you all, for allowing me to be involved in your care. I wish you all the very best for the future.
Dr Christine De Silva
NEW PHLEBOTOMY SERVICE AT STOUR SURGERY
We are delighted to confirm that from the 1st July 2019 we will be providing a Phlebotomy service for our patients. Royal Bournemouth Hospital will no longer be offering blood tests from this date. This service will be on an appointment only basis, which can be booked in person at reception or by telephoning the switchboard. We are unable to accept any walk ins.
However, patients who are requesting an INR test will continue to be seen at Christchurch or Royal Bournemouth Hospital. Children aged 13 or below will be asked to attend Poole General Hospital.
Please be aware that we have limited car parking so please allow plenty of time to attend your appointment. Patients are kindly requested to refrain from using the parking spaces reserved for GPs.
We are very grateful to our Patient Circle group who have funded our new Phlebotomy chair. Thank you.
Not vaccinating your kids leaves them vulnerable to disease their whole lives.
When your daughter gets rubella when pregnant, how are you going to explain that you chose to leave her at risk?
What will you say when she calls you and tells you she has cervical cancer because you decided that she wouldn’t need the HPV vaccine?
What do you tell your son when he breaks the news to you that he cannot have kids, thanks to the mumps that he got as a teenager?
And what do you say when he gives influenza to his grandma? How do you explain that she won’t be coming home from hospital? Not ever.
Do you tell them that you didn’t think these diseases were that serious? That you thought that your organic, home cooked food was enough to protect them?
Do you say sorry?
If you have any doubts or fears about vaccinating your children please ask to speak to one of our nurses who will be happy to help and guide you. Thank you.
GP Patient Survey Results
The GP Patient Survey is an independant survey run by Ipsos MORI on behalf of the NHS England. The survery is sent out to over a million people across the UK. The results how how people feel about their GP Practice. 110 patient completed the survey for Stour Surgery. A summary of the results can be seen by clicking on this link -
GP Patient Survey Results Stour Surgery
For further information visit www.gp-patient.co.uk/practices-search
Latest CQC Report on Stour Surgery: click here
Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.