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Stour Surgery49 Barrack RdChristchurchDorset, BH23 1PATel: 01202 464500
We at Stour Surgery use a team approach to provide the best possible Clinical Care.
Having respect for you, your family and carers at all times, we aim to respond to your needs and the needs of the local community. If you have any suggestions or matters you wish to bring to our attention there is a box in reception or alternatively you can write, email or speak to any member of staff, the manager or a member of the Patients Circle.
Our Agreement We will
We expect you to
The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property. All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.
Stour Surgery uses the telephone systems of the surgery to communicate with patients to a high degree. For medical legal reasons and to comply with the 'Law for Business Practice Regulations' we record all telephone calls to and from the surgery. To protect the privacy of any call and the confidentiality of information only the three partners Dr Klein, Dr Wilson and Dr McAskie, together with the Practice Manager and Office Manager Manager will be able to access the recordings.
Access to the recordings will only be made when there is a specific business need and are not for the benefit of patients. Should any message need to be accessed then it will only take place when there are two of the above people in agreement as to the need to access the message.
It is envisaged that it would be extremely rare that there will be any need to listen retrospectively to any call. If any patient has queries please contact the Practice Manager.
Comments, Complaints & Suggestions Leaflet
The Practice shares your diabetes related data with the Diabetic Eye Screening Programme operated by Health Intelligence (commissioned by NHS England). This supports your invitation for eye screening (where you are eligible and referred by the Practice) and ongoing care by the screening programme. This data may be shared with any Hospital Eye Services you are under the care of to support further treatment and with other healthcare professionals involved in your care, for example your Diabetologist.
For further information, take a look at Health Intelligence’s Privacy Notice -