OPEN SURGERY WALK IN CLINIC WILL BE CLOSED UNTIL FURTHER NOTICE

With effect from Monday 16th March and until further notice there will be no walk in clinic between 8.30am - 10.15am.

We have made this decision to protect our staff and vulnerable patients from potential exposure to the Covid-19 virus.

Please telephone the surgery on 01202 464500 to request a call back. You will be asked to give a brief indication for your call so we can assign you to a healthcare professional other than a GP if required.

The demand for appointments has increased significantly because of Covid-19 and therefore we kindly ask you to think about other avenues other than your GP.

Covid-19 please refer to https://111.nhs.uk/covid-19 in relation to any concerns or symptoms you may have. Sorry we cannot test you!

Prescription & medication queries can be dealt with by your pharmacy.

For administrative requests please use eConsult (see below)

The surgery will be closed for staff training on

Tuesday 14th April 1.30 - 4.30pm

If you require urgent medical assistance or advice that cannot wait until the surgery re-opens, please hang up and dial 111. Calls to the NHS 111 service are free from both landlines and mobiles (although pay-as-you-go mobiles must have at least 1p credit).

If you have a life threatening medical emergency please dial 999 and ask for an ambulance.

PLEASE READ BEFORE BOOKING INTO THE

MINOR ILLNESS & INJURY CLINIC

(CLOSED UNTIL FURTHER NOTICE)

Minor Illness & Injury Clinic is a very busy Nurse lead walk-in service for registered patients at Stour Surgery. The following are NOT APPROPRIATE and we respectfully ask you not use the clinic for: 

• An ongoing or longstanding problem

• Chronic illness which your GP is treating you for

• Prescription requests

• BP, HRT, pill checks or commencement

• Test results 

• Dressing changes 

• Dental problems (please refer to your dentist)

• Sick certificate 

• Moles and skin lesions

• Diarrhoea and vomiting 

• Viral illness for less than 5 days (Please see pharmacist) 

Our staff will be happy to help you if you are unsure. Please ask at Reception.

Patient Online Access

If you would like to use online access for renewing your prescription, booking a call back with your GP or viewing your medical record please complete the registration form. When handing this form in to Reception, please ensure you have a form of photo identification.

Patient Leaflet

Download Registration form

Accessible Information

At Stour Surgery we want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know by completing the attached questionnaire. Help Us to Help You

We want to know if you need a British Sign Language interpreter or advocate, if we can support you to lip read, use a hearing aid or communication tool or require information in Braille, large print or easy read. Please ask at reception when you arrive for your next appointment, or call us on 01202 464500