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Patient Notice - Re Open Surgery

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We are currently seeking views on proposals that could mean changes to local healthcare. These changes will affect every resident of Dorset and it is important that you understand the preferred proposals and provide us with your opinions on the proposed changes.

 

 

 

 


Take the Friends and Family Test

Stour Surgery is a "Quality practice"

Stour Surgery prides itself on providing high quality patient care, and as part of that constantly monitors all areas including:

  • Standards of clinical care
  • Access for patients
  • Management systems
  • Equipment and procedures
  • How our nurses (both practice and Community) work
  • How the receptionists and telephonists deal with patients and callers.

The practice has consistently gained very high results in annual patient satisfaction surveys and with the government Quality Outcome Framework. The access systems adopted by the surgery have been accepted as good practice and published as an example of improving patient contact and service.

Stour Access System: A new way to handle appointments


Accessible Information

At Stour Surgery we want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know by completing the attached questionnaire. Help Us to Help You

We want to know if you need a British Sign Language interpreter or advocate, if we can support you to lip read, use a hearing aid or communication tool or require information in Braille, large print or easy read. Please ask at reception when you arrive for your next appointment, or call us on 01202 464500

Summary Care Record – Additional Information

You can now choose to include more information in your summary care record (SCR) such as significant medical history, immunisations, patient preferences and particular care needs. Your GP may recognise that having additional information in your SCR will be of benefit to you & may suggest this change. Read more.

For further information visit www.hscic.gov.uk/uk/scr/patients.

Online Access

If you would like to use online access for renewing your prescription, booking a call back with your GP or viewing part of your medical record please complete the registration form. 

Patient Leaflet

Download Registration form

(Site updated 05/04/2017)
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